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Canon European Warranty System Information
In the event that a Canon product develops a fault, our customers are covered by the Canon European Warranty System (EWS) which ensures that the fault is resolved free of charge for a limited period of time after purchase (terms and conditions apply).
The EWS is comprised of two different service offerings and the offering that is applicable to you is determined by your location and the product you have purchased. For most Canon consumer products, a Return To Base service is offered. If a product develops a manufacturing fault during the warranty period then it must be returned to a Canon approved repair facility where it will be repaired free of charge by Canon authorised technicians. Your product will be returned to you when the repair is complete.
For eligible Laser and Inkjet products (in selected countries only), an On-Site service is offered. Please refer to the On-Site terms and conditions below to view the list of eligible products.
If an eligible product develops a manufacturing fault during the warranty period then On-Site Warranty service will be provided in one of the following ways:
-
On-Site Repair (via technician)
-
On-Site Exchange (via courier)
If On-Site terms and conditions are not listed below then our On-Site service is not available in your country. In this instance, only Return To Base warranty service will be provided.
EWS Contact Details
The table below contains the countries that offer the Canon European Warranty System, for more information please view the full Canon EWS Terms and Conditions.
You can find the contact information for each country and the service level that is available.
Please be aware that, where available, On-Site service is provided for eligible products only.
| Country | Helpdesk Contact Details | EWS Services Available | On-Site Service Restrictions
|
|---|---|---|---|
| Austria |
+43 1 360 277 45 67 |
Return To Base
On-Site (Repair & Exchange) |
None |
| Belgium |
+32 (0)2 620 01 97 |
Return To Base
On-Site (Repair & Exchange) |
None |
| Bulgaria |
+359 (0)2 8079 260 |
Return To Base | N/A |
| Croatia |
+385 1777 6446 |
Return To Base | N/A
|
| Cyprus |
+357 25 056 960 |
Return To Base | N/A |
| Czech Republic |
+420 296 335 619
|
Return To Base
On-Site (Repair & Exchange) |
None |
| Denmark |
+45 70 20 55 15 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland Denmark (including bridged islands) only. Remote areas are excluded. |
| Estonia |
+372 2660 2265
|
Return To Base | N/A |
| Finland |
+358 (020) 366 466
|
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland Finland (including bridged islands) only. Remote areas are excluded. |
| France |
+33 (0)1 70 48 05 00 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland France (including bridged islands) only. |
| Germany |
069 2999 3680 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland Germany (including bridged islands) only. |
| Greece |
+302 10 969 6422 |
Return To Base | N/A |
| Hungary |
+36 (06)1 235 53 15 |
Return To Base
On-Site (Repair & Exchange) |
None |
| Iceland |
+354 516-1900
|
Return To Base | N/A
|
| Ireland |
+353 16 990 990 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland Ireland (including bridged islands) only. |
| Italy |
+39 02 3859 2000 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair: None
On-Site Exchange: Mainland Italy (including bridged islands) only. |
| Latvia |
00800 2561 2566
|
Return To Base | N/A |
| Lithuania | 00800 2561 2566
Canon Lithuania |
Return To Base | N/A |
| Luxembourg |
+352 27 302 054 |
Return To Base
On-Site (Repair & Exchange) |
None |
| Malta |
+356 2792 2739
|
Return To Base | N/A |
| Norway |
+47 23 50 01 43 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland Norway (including bridged islands) only. Remote areas are excluded. |
| Poland |
+48 22 583 4307 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland Poland (including bridged islands) only. |
| Portugal |
+351 21 424 51 90 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland Portugal (including bridged islands) only. |
| Romania |
0 311 305 090 |
Return To Base | N/A |
| Slovakia |
+421 (0)250 102 612 |
Return To Base
On-Site (Repair & Exchange) |
None |
| Slovenia |
+386 1888 8053
|
Return To Base | N/A |
| Spain |
+34 91 375 45 55 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair: None
On-Site Exchange Only: Mainland Spain (including bridged islands) only. |
| Sweden |
+46 (0)8 519 923 69 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland Sweden (including Dotland & bridged islands) only. Remote areas are excluded. |
| Switzerland |
+41 22 567 58 58 |
Return To Base
On-Site (Repair & Exchange) |
None |
| The Netherlands |
+31 (0)20 721 91 03 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland Netherlands (including bridged islands) only. |
| UK |
+44 (0)207 660 0186 |
Return To Base
On-Site (Repair & Exchange) |
On-Site Repair & Exchange: Mainland UK (including bridged islands) only. |
Calls charged at geographical local rates dependent on your current mobile or landline call plan/service provider. For exact charges, please check with your service provider first.
