FAQs

Q: What warranty is applicable on Canon Remote PTZ products purchased within Europe?

A: In general, Canon offers the European Remote PTZ Warranty for products purchased in: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom. Please view the full Terms and Conditions of this warranty.

Q: What information regarding warranty should I find in the box when I purchase a Canon product? 

A: For Remote PTZ warranty applicable European countries, each product box will generally contain a European Remote PTZ Warranty card in the box. This will look similar to the following example:

Q: Is it necessary for me to complete and return any documentation to Canon in order to register my European Warranty?

A: It is not necessary for you to return any documentation to Canon in order to register for the European Remote PTZ Warranty. If you wish to specifically request a warranty repair under the European Remote PTZ Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question.

Q: What documentation is required in order to claim a European Remote PTZ Warranty repair?

A: If you wish to specifically request a warranty repair under the European Remote PTZ Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the Remote PTZ product in question. Promotional warranty offerings may also specify further requirements, so please refer to the specific Terms & Conditions of any promotional offers (if applicable).

Q: How long is a typical Canon European Remote PTZ Warranty valid for?

A: In general, the warranty period for Canon Remote PTZ products is 1 year.

Q: If I buy a Canon Remote PTZ product outside of the countries for which Canon offers the European Remote PTZ Warranty, will my Remote PTZ product still be covered by the European Remote PTZ Warranty if I am resident in a European Remote PTZ Warranty member country?

A: In general, products will be covered by a warranty that applies to their specific sales region and it will be necessary for end-customers to return any products to the applicable region in order to claim a warranty repair. Canon does not generally offer a global warranty unless specifically mentioned for specific products / regions.