This is a commercial end-customer warranty offered by Canon Europa N.V., Bovernkerkerweg 59, 1185 XB, Amstelveen, The Netherlands (“Canon”) to the end-customers, who purchase Canon Remote PTZ Cameras or Controllers for their own use, but not acting as consumers under the local laws of the country where the Remote PTZ Cameras or Controllers are purchased. If you are a consumer, you are not entitled to this warranty, but your consumer's statutory rights under applicable national legislation in force will apply to you. These Terms and Conditions and the offer herein shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

The service offering is as follows:

 

• Return to Base Warranty

 

Canon Remote PTZ Cameras or Controllers intended for sale and purchased within the European Economic Area (“EEA” – namely EU, Iceland, Lichtenstein, Norway) plus Switzerland and The United Kingdom - “Territory”, are covered by the Canon European Remote PTZ System Warranty. Canon warrants that should the new Remote PTZ Camera or Controller be found to be defective within the applicable warranty period, the fault is resolved free of charge (terms & conditions apply – see below). 

 

For any product, outside of the applicable warranty terms or period and for damage or repairs not covered by the warranty, a chargeable repair service is available and can be obtained by returning the Remote PTZ Camera or Controller to any Canon authorised service centre.
This warranty will be your sole and exclusive remedy, and neither Canon nor its subsidiaries or other European Remote PTZ System Warranty members shall be liable for any incidental or consequential damages for breach of any express or implied warranty of this product.

 

Terms and Conditions

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Return to Base Warranty

Canon warrants the hardware of this Remote PTZ Camera or Controller to be in good working order during the warranty period. In the event that the hardware is found to be defective within the warranty period, a Return to Base repair service will be provided free of charge at the Canon authorised service centre(s) in the countries of membership.
This Return to Base Warranty applies to Canon products, intended for and purchased within the European Economic Area (“EEA”) plus Switzerland and The United Kingdom.
This free of charge service may be obtained only against presentation of the original invoice/cash ticket issued to the end-customer by the seller.
Canon further reserves the right to replace the defective Remote PTZ Camera or Controller with another equivalent Remote PTZ Camera or Controller which has the same or better quality to the defective product, instead of repairing the defective product.

1. Warranty period
Warranty is valid for 3 years for PTZ cameras and 1 year for controllers (RC-IP100 & RC-IP1000) from the date of purchase, as evidenced by the proof of purchase.

2. To obtain warranty service
Warranty service is only available in the Canon authorised service centres.
Any costs of secure transportation of the Remote PTZ Camera or Controller to and from the Canon authorised service centre will be borne by the end-customer. If the Remote PTZ Camera or Controller is moved into a country which is not a Canon European Remote PTZ System Warranty Member, the Remote PTZ Camera or Controller must be returned for repair to the country where it was purchased in order to benefit from this warranty.

3. Canon European Remote PTZ System Warranty Members
The Canon European Remote PTZ System Warranty Members are the countries where the Return To Base Warranty service can be redeemed.
Please contact the relevant Remote PTZ System Warranty member if you require any further information relating to this warranty.

4. Limitations

This Warranty does not cover the following:

• Consumables (Battery); 
• Any related software; 
• Parts subject to wear as well as accessories (e.g., batteries, remote control, brackets etc.) used with this product.
• Defects caused by modifications carried out without Canon's approval or repairs / modifications / cleaning performed at a service centre not authorised by Canon; 
• Costs incurred by Canon authorised service centres in making any adaptations or modifications of a Remote PTZ Camera or Controller necessary for country specific technical or safety standards or specifications, or any other costs to adjust the Remote PTZ Camera or Controller as a result of any specifications which have changed since the delivery of the product; 
• Damage resulting from the fact that a Remote PTZ Camera or Controller is not conforming to country specific standards or specifications in another country than the country of purchase.  

Warranty repair service is excluded if damage or defects have been caused by:

• Improper use , i.e. handling the product not in line with the  users' or operational manual , excessive use (for the detailed information please, see the users’ operational manual), including without limitation, incorrect storage, dropping, excessive shocks, corrosions, dirt, water or sand damages; 
• Damage caused directly by the use of spare parts, software or consumables, which are not compatible with the product. Compatibility with your specific Canon Remote PTZ Camera or Controller should be evidenced on the packaging but is assured when using genuine Canon spare parts, software or consumables as these have been tested. You are advised to check compatibility prior to use; 
• Connecting the Remote PTZ Camera or Controller to equipment not approved for connection by Canon; 
• Inadequate packaging of the Remote PTZ Camera or Controller when returning it to the Canon authorised service centre; 
• Accidents or disasters or any cause beyond the control of Canon, including but not limited to lightning, water, fire, public disturbances and improper ventilation.

Warranty repairs under this warranty do not include periodic check-ups or other standard Remote PTZ Camera or Controller maintenance services.

5. Other

Repair service may be delayed when performed outside of the original country of purchase where either the product is not yet sold in that country or is sold in a country-specific design. Accordingly, certain spare parts for the Remote PTZ Camera or Controller may not be in stock in the country of repair.
Canon assumes no responsibility for any other claims, including, but not limited to, loss of recording media and loss of data etc., not specifically stated in this warranty.
When returning the Remote PTZ Camera or Controller for warranty service, please pack it very carefully, insure it, enclose the bill of sale and a description of the fault.

Terms Updated: 1st March, 2024

 

FAQs

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Q: What warranty is applicable on Canon Remote PTZ products purchased within Europe?

A: In general, Canon offers the European Remote PTZ System Warranty for products purchased in: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom. Please view the full Terms and Conditions of this warranty.

Q: What information regarding warranty should I find in the box when I purchase a Canon product? 

A: For Remote PTZ System Warranty applicable European countries, each product box will generally contain a European Remote PTZ System Warranty card in the box. This will look similar to the following example:

Q: Is it necessary for me to complete and return any documentation to Canon in order to register my European Warranty?

A: It is not necessary for you to return any documentation to Canon in order to register for the European Remote PTZ System Warranty. If you wish to specifically request a warranty repair under the European Remote PTZ System Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question.

Q: What documentation is required in order to claim a European Remote PTZ System Warranty repair?

A: If you wish to specifically request a warranty repair under the European Remote PTZ System Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the Remote PTZ product in question.

Q: How long is a typical Canon European Remote PTZ System Warranty valid for?

A: The warranty period for Canon PTZ cameras is 3 years and for controllers it is 1 year.

Q: If I buy a Canon Remote PTZ product outside of the countries for which Canon offers the European Remote PTZ System Warranty, will my Remote PTZ product still be covered by the European Remote PTZ System Warranty if I am resident in a European Remote PTZ System Warranty member country?

A: In general, products will be covered by a warranty that applies to their specific sales region and it will be necessary for end-customers to return any products to the applicable region in order to claim a warranty repair. Canon does not generally offer a global warranty unless specifically mentioned for specific products / regions.

 

Contact Details

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The table below contains the countries that offer the Canon European Remote PTZ System Warranty, for more information please view the full Canon European Remote PTZ System Warranty Terms and Conditions.

You can find the contact information for each country below.

Country	Helpdesk Contact Details
Austria	+43 1 360 277 45 67 Canon Austria
Belgium	+32 (0)2 620 01 97 Canon Belgium (Dutch) Canon Belgium (French)
Bulgaria	+359 (0)2 8079 260 Canon Bulgaria
Cyprus	+357 250 569 60 Canon Bulgaria
Czech Republic	+420 296 335 619 Canon Czech
Denmark	+45 70 20 55 15 Canon Denmark
Estonia	+372 2660 2265 Canon Estonia
Finland	+358 (020) 366 466 (Calls are charged at 0.15 cents / min if you are calling from a land line. Call payments may differ depending on mobile phone operators. Please contact your operator for more information) Canon Finland
France	+33 (0)1 70 48 05 00 Canon France
Germany	069 2999 3680 Canon Germany
Greece	+302 10 969 6422 Canon Greece
Hungary	+36 (06)1 235 53 15 Canon Hungary
Iceland	+354 516-1900 Origo Solutions
Ireland	+353 16 990 990 Canon Ireland
Italy	+39 02 3859 2000 Canon Italy
Latvia	00800 2561 2566 Canon Latvia
Lithuania	00800 2561 2566 Canon Lithuania
Luxembourg	+352 27 302 054 Canon Luxembourg
Malta	+356 279 227 39 Canon Malta
Norway	+47 23 50 01 43 Canon Norway
Poland	+48 22 583 4307 Canon Poland
Portugal	+351 21 424 51 90 Canon Portugal
Romania	0311 305 090 Canon Romania
Slovakia	+421 (0)250 102 612 Canon Slovakia
Slovenia	+386 1888 8053 Canon Slovenia
Spain	+34 91 375 45 55 Canon Spain
Sweden	+46 (0)8 519 923 69 Canon Sweden
Switzerland	+41 22 567 58 58 Canon Switzerland (French) Canon Switzerland (German)
The Netherlands	+31 (0)20 721 91 03 Canon Netherlands
UK	+44 (0)207 660 0186 Canon UK