EOS Software Cannot Be Installed
FAQ ID: 8200749100
Release date: 28 January 2020
Solution
If the following messages are displayed and installation of the EOS software is not possible, the computer’s operating system or the display may not meet the system requirements to run the software.
Information on systems requirements for the EOS software is available in the software instruction manuals, or on the Canon Web site.
Instruction manuals and software can be downloaded from the Canon Web site.
NOTE
If the computer’s Operating System or display resolution do not meet the system requirements, you can use a card slot on your computer (for equipped models) or a commercially available card reader to download images.
For details, refer to the Related information below.
Non-supported OS
Display resolution does not meet the system requirements
Please confirm that the display resolution meets the system requirements.
[Control Panel] -> [Screen Resolution]
- Windows 10
[Windows Settings] -> [System] -> [Display]
Related information
Applicable Models
- EOS 1000D
- EOS 100D
- EOS 1100D
- EOS 1200D
- EOS 1300D
- EOS 2000D
- EOS 200D
- EOS 250D
- EOS 30D
- EOS 4000D
- EOS 400D
- EOS 40D
- EOS 450D
- EOS 500D
- EOS 50D
- EOS 550D
- EOS 5D Mark II
- EOS 5D Mark III
- EOS 5D Mark IV
- EOS 5DS
- EOS 5DS R
- EOS 600D
- EOS 60D
- EOS 60Da
- EOS 650D
- EOS 6D
- EOS 6D Mark II
- EOS 700D
- EOS 70D
- EOS 750D
- EOS 760D
- EOS 77D
- EOS 7D
- EOS 7D Mark II
- EOS 800D
- EOS 80D
- EOS M
- EOS M2
- EOS-1D Mark III
- EOS-1D Mark IV
- EOS-1D X
- EOS-1D X Mark II
- EOS-1D X Mark III
- EOS-1Ds Mark III