5100 Printer error has occurred
FAQ ID: 8201377700
Release date: 23 April 2012
Details
When the message "Printer error has occurred 5100" is displayed, the behavior of the FINE cartridge holder is interrupted.
Do you see a jammed paper or foreign material? Did you install the FINE cartridge holder properly?
Please see the following for detail.
If the problem persists, contact the service center for repair.
Helpful Information
Solution
1. Is there a jammed paper or foreign material inside the printer?
Stop printing, then push the power button of the printer to turn OFF the printer.
Open the paper output cover of the printer, and if you find a jammed paper or foreign material is inside the printer, remove it.
-> [ Paper Jams ]
After checking the above items, push the power button to turn ON the printer again.
ATTENTION
When removing the jammed paper or foreign material, take extra care so that you do not touch the inner parts. Or, it may cause another printing problem.
2. Check the encoder film conditions, and clean it if it is smeared
The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in faulty printing.
Check the encoder film condition and clean it if it is smeared, while following the procedures below.
-> [ Cleaning the Encoder Film ]
If the problem persists, contact the service center.
Request for a repair service
- Request either Canon or the dealer you purchased the machine for a repair service.
Applicable Models
- PIXMA MX374
- PIXMA MX375