Canon European Broadcast System Warranty

Find out everything you need to know about your Canon European Broadcast System Warranty.

Canon Camera

Canon European Broadcast System Warranty

This is a commercial business end-customer warranty offered by Canon Europa N.V., Bovernkerkerweg 59, 1185 XB, Amstelveen, The Netherlands (“Canon”) to the business end-customers, who purchase Canon Broadcast and Cine Servo products for their own use, but not acting as consumers under the local laws of the country where the Canon Broadcast and Cine Servo products are purchased. If you are a consumer, you are not entitled to this warranty, but your consumer's statutory rights under applicable national legislation in force will apply to you. These Terms and Conditions and the offer herein shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales.


The service offering is as follows:


Return to Base Warranty


Canon Broadcast or Cine Servo products intended for sale and purchased within the European Economic Area (“EEA” – namely EU, Iceland, Lichtenstein, Norway) plus Switzerland and The United Kingdom - “Territory”, are covered by the Canon European Broadcast System Warranty. Canon warrants that should the new Broadcast or Cine Servo product be found to be defective within the applicable warranty period, the fault is resolved free of charge (terms & conditions apply – see below.)


For any product, outside of the applicable warranty terms or period and for damage or repairs not covered by the warranty, a chargeable repair service is available and can be obtained by returning the Broadcast or Cine Servo product to any Canon authorised service centre.

This warranty will be your sole and exclusive remedy, and neither Canon nor its subsidiaries or other European Broadcast System Warranty members shall be liable for any incidental or consequential damages for breach of any express or implied warranty of this product.

Terms & Conditions

Return To Base Warranty

Canon warrants the hardware of this Broadcast and Cine Servo product to be in good working order during the warranty period. In the event that the hardware is found to be defective within the warranty period, a Return to Base repair service will be provided free of charge at the Canon authorised service centre(s) in the countries of membership.


This Return to Base Warranty applies to Canon products, intended for and purchased within the European Economic Area (“EEA”) plus Switzerland and The United Kingdom.


This free of charge service may be obtained only against presentation of the original invoice/cash ticket issued to the business end-customer by the seller.


Canon further reserves the right to replace the defective Broadcast and Cine Servo product with another equivalent Broadcast and Cine Servo product which has the same or better quality to the defective product, instead of repairing the defective product.

  • Warranty is valid for 1 year for all Broadcast or Cine Servo products (except CN-E and CN-R products) from the date of purchase, as evidenced by the proof of purchase.

  • Warranty service is only available in the Canon authorised service centres.

    Any costs of secure transportation of the Broadcast or Cine Servo products to and from the Canon authorised service centre will be borne by the business end-customer. If the Broadcast or Cine Servo products is moved into a country which is not a Canon European Broadcast System Warranty Member, the Canon Broadcast or Cine Servo product must be returned for repair to the country where it was purchased in order to benefit from this warranty.

  • The Canon European Broadcast System Warranty Members are the countries where the Return To Base Warranty service can be redeemed.

    Please contact the relevant Canon European Broadcast System Warranty member if you require any further information relating to this warranty.

  • This Warranty does not cover the following:


    Consumables (Battery); 

    Any related software; 

    Parts subject to wear as well as accessories (e.g., batteries, remote control, brackets etc.) used with this product.

    Defects caused by modifications carried out without Canon's approval or repairs / modifications / cleaning performed at a service centre not authorised by Canon; 

    Costs incurred by Canon authorised service centres in making any adaptations or modifications of a Broadcast or Cine Servo product necessary for country specific technical or safety standards or specifications, or any other costs to adjust the Broadcast or Cine Servo product or as a result of any specifications which have changed since the delivery of the product.

    Damage resulting from the fact that a Broadcast or Cine Servo product is not conforming to country specific standards or specifications in another country than the country of purchase.

    Warranty repair service is excluded if damage or defects have been caused by:

    Improper use , i.e. handling the product not in line with the  users' or operational manual , excessive use (for the detailed information please, see the users’ operational manual), including without limitation, incorrect storage, dropping, excessive shocks, corrosions, dirt, water or sand damages; 

    Damage caused directly by the use of spare parts, software or consumables, which are not compatible with the product. Compatibility with your specific Canon Broadcast or Cine Servo product should be evidenced on the packaging but is assured when using genuine Canon spare parts, software or consumables as these have been tested. You are advised to check compatibility prior to use; 

    Connecting the Broadcast or Cine Servo product to equipment not approved for connection by Canon; 

    Inadequate packaging of the Broadcast or Cine Servo product when returning it to the Canon authorised service centre; 

    Accidents or disasters or any cause beyond the control of Canon, including but not limited to lightning, water, fire, public disturbances and improper ventilation.

    Warranty repairs under this warranty do not include periodic check-ups or other standard Broadcast or Cine Servo product maintenance services.

  • Repair service may be delayed when performed outside of the original country of purchase where either the product is not yet sold in that country or is sold in a country-specific design. Accordingly, certain spare parts for the Broadcast or Cine Servo product may not be in stock in the country of repair.

    Canon assumes no responsibility for any other claims, including, but not limited to, loss of recording media and loss of data etc., not specifically stated in this warranty.

    When returning the Broadcast or Cine Servo product for warranty service, please pack it very carefully, insure it, enclose the bill of sale and a description of the fault.

Broadcast System Warranty FAQs

  • In general, Canon offers the European Broadcast System Warranty for products purchased in: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom. Please view the full Terms and Conditions of this warranty.

  • Canon CN-E and CN-R products are covered by the Canon European Warranty System (EWS). For further information, please refer to our EWS page.

  • It is not necessary for you to return any documentation to Canon in order to register for the European Broadcast System Warranty. If you wish to specifically request a warranty repair under the European Broadcast System Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question.

  • If you wish to specifically request a warranty repair under the European Broadcast System Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the Broadcast or Cine Servo product in question.

  • The warranty period for Canon Broadcast and Cine Servo products (except CN-E and CN-R products) is 1 year.

  • In general, products will be covered by a warranty that applies to their specific sales region and it will be necessary for business end-customers to return any products to the applicable region in order to claim a warranty repair. Canon does not generally offer a global warranty unless specifically mentioned for specific products/regions.

Contact Details

The table below contains the countries that offer the Canon European Broadcast System Warranty, for more information please view the full Canon European Broadcast System Warranty Terms and Conditions.


You can find the contact information for each country below.


Country Helpdesk Contact Details
Austria Canon Austria
Belgium Canon Belgium (Dutch)
Canon Belgium (French)
Bulgaria Canon Bulgaria
Cyprus Canon Cyprus
Czech Republic Canon Czech
Denmark Canon Denmark
Estonia Canon Estonia
Finland Canon Finland
France Canon France
Germany Canon Germany
Greece Canon Greece
Hungary Canon Hungary
Iceland +354 533 34 11

Beco
Ireland Canon Ireland
Italy Canon Italy
Latvia Canon Latvia
Lithuania Canon Lithuania
Luxembourg Canon Luxembourg
Malta Canon Malta
Norway Canon Norway
Poland Canon Poland
Portugal Canon Portugal
Romania Canon Romania
Slovakia Canon Slovakia
Slovenia Canon Slovenia
Spain Canon Spain
Sweden Canon Sweden
Switzerland Canon Switzerland (French)
Canon Switzerland (German)
The Netherlands Canon Netherlands
UK Canon UK

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