Our New Self Service Portal Is Live

New improved features include guided self-help for common issues, digital case tracking and agent interaction, email notifications to keep you informed of progress and the ability to place requests for consumables.

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Canon Camera

Making your life easier

With the Canon Self Service portal you can:
 
  • Create a ticket and track its status online
  • Submit your meter readings
  • Request relocation or removal of your product
  • View and update account and product information
  • Raise account queries

Benefits

  • Service tailored to your needs

    24/7 access enables you to troubleshoot common issues, send a request or order consumables. Additionally, you will have the capability to track the status of any issues or requests raised, along with the option to receive email updates.

  • Submitting meter readings has never been easier

    With the Canon Self Service Portal you can provide your meter readings at any time without having to call or email us. Submitting your meter readings online enables you to access your latest readings as well as the date they were submitted.

  • All your information in one place

    The Canon self service portal offers you instant access to your account details and product information. You can also submit and track account queries.

Frequently Asked Questions

Please view some helpful questions and answers about the self service portal and your account.

Self Service Portal Explained

  • The self-service portal is a secure and user friendly tool to manage of your Canon products and available services. 
    Providing 24/7 access to your account, troubleshooting information and all tickets that you have raised.

  • The new portal can provide faster resolution times, if an issue occurs, thanks to improved guided self-help and its direct routing of cases to the correct department. 
    You can track the status of all your cases and have direct interaction with our customer service agents. 
    Easily submit meter reads and order consumables for your machines using our quick and simple forms.

  • Canon can view the same information as you but they also have additional information available regarding your ticket history, payment history and credit status to ensure that they can support you as much as possible. 
    The portal is also synchronised with various Canon systems to ensure that all information is kept up to date and available for all necessary parties as required to provide you with the highest level of support. 

  • The self service portal, customer service/contact centre system and remote tools for sharing customer information out in the field are fully audited and approved by Canon’s ICT security team and meet the required industry standards for data compliance and protection. Data security rules exist between Canon and its suppliers which have their own strict codes of practice and quality assurance procedures for maintaining data protection.

  • Edge, Firefox and Chrome are all supported, however we recommended using Chrome.

  • Tickets will be dealt with during normal operating hours, requests submitted outside this time will be handled at the next available working day/time. Canon will always endeavour to respond to a ticket (and if necessary attend in person and fix) within the customer’s contracted response time.

Account Questions

  • There are two types of roles that can be set up in the portal: 
     
    Customer Administrator: The administrator is the main point of contact within an organisation for managing Canon products and services. The customer administrator has visibility on all Canon Products assigned to their account(s) and they can delegate their responsibilities to other users who can also be assigned as administrators. 
     
    Customer: The customer is someone who has been assigned to take care of the service activities of a product such as create tickets, enter meter readings. The customer only has visibility of the products assigned to them. Unlike the customer administrator, they will not be able to set up other users, delegate responsibilities and will not be the first point of contact for any communications from Canon.

  • The self service portal customer administrator is the main point of contact within your organisation for managing Canon products and services.

  • The self service portal customer is someone in your organisation who has been assigned by the administrators(s) to take care of the service activities of a product (e.g. create tickets, enter meter readings and update the product location).

  • An email address is required to register with the self service portal, use its functions and receive important account information updates from Canon. If you do not wish to provide us with this information you will need to continue logging tickets by telephone through our normal numbers.

  • Please contact your local customer services helpdesk who will assist you with this.

  • Please contact your local customer services helpdesk who will assist you with this.

  • Please contact your local customer services helpdesk who will assist you with this.

  • Please ensure that when submitting meter readings they comply with the following instructions:

    1. The meter readings cannot be less than the previous ones

    2. You can only enter meter reads once per day

    If you are still experiencing issues please contact your local customer services helpdesk who will assist you with this.

    All accepted meter readings will show in the meter history the next time you log in to self service portal.

Account

If you already have an account please log in or if you are interested in our portal please sign up to create an account.
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