STORE FAQS
• Email us at store.uk@cc.canon-europe.com
• Or call us on + 44 20 7660 0186
Our Customer Service department is open Mon – Fri 08:00 to 20:00 (Closed on public holidays).
We will do our best to respond within 1-2 business days.
Our online store remains open and deliveries are still being made as normal. For frequently asked questions regarding concerns with COVID-19, please see our dedicated FAQ page.
We offer free standard delivery for all orders of £ 30 and more. Orders are delivered between 1-3 working days.
More details of our delivery service.
PayPal Credit is an approved credit limit that’s attached to your PayPal account which you can use to spread the cost of your Canon purchase.
More details of PayPal credit FAQs.
You can sign in to your Canon account to track your order. However, if you do not have an account, please contact our Customer Services team
More details of our delivery and tracking services
No, we currently deliver to UK addresses only.
As an account holder you can check your order status simply by signing in to your account. Alternatively, please contact our Customer Services team
If you have any difficulties placing an order please contact our Customer Services team.
• If you are based in England, Scotland or Wales, you can get a VAT Invoice by simply downloading your invoice. If you placed your order as a registered user, you will need to be signed in to view your invoice. To view, click on ‘My Account’ then select ‘Orders’. Choose the date your order was placed from the drop-down menu, then click ‘View Details & Invoice’. Once here, you can download your invoice. If you placed an order with a guest account, please contact customer services to retrieve a copy of your invoice. Please note that your invoice will be available for viewing once your order has been shipped.
• If you are based in Northern Ireland, we apologise but we are unable to issue VAT invoices to business customers buying through our store as we ship from an EU warehouse. As Northern Ireland is considered part of the EU for VAT purposes, all business to business orders shipped within the EU need to be handled as intra-community supplies (which Canon does not currently deal with).
No, at present we can only deliver all items within in your order to one delivery address of your choice. If you require items to be delivered to multiple addresses you will need to order the item/s separately and select or enter the relevant address at the checkout. If you have an account with us you can save your delivery addresses so it’s quick and easy to select them when you place an order.
More details of our delivery service
*See our returns and refunds service page for more information
Email our customer services team at store.uk@cc.canon-europe.com with the following details: your name, order number, your contact number and details of the product you will be returning, as well as its serial number.
Upon receipt of your email, we will send you a returns form and label.
*See our returns and refunds service page for more information
You can cancel your order but only prior to dispatch of the item/s. Please contact our Customer Service team to see whether your order can be cancelled.
If you decide to cancel after your item has been dispatched please wait until your items have been delivered. You can then return the item/s to us for free and receive a full refund* within 30 days of the date of receipt of your complete order. If you decide to add to your order after you have received our email confirming dispatch of your items, you will need to place another order.
*Full Terms of Sale
More details of our returns service.
We are unable to take orders over the phone for items that are out of stock on the website.
We accept a range of debit and credit cards (including VISA, Mastercard, Maestro and American Express), PayPal, Apple Pay and Google Pay.
We encrypt your payment card details using industry-standard SSL technology to ensure it's kept completely safe and secure.
You do not need to create an account in order to make a purchase. However, account holders do benefit from advantages like viewing their order status and the opportunity to refer to past orders, so it is worth sparing a couple of minutes to register with us.
Your choice of payment method will be charged once your order has been dispatched from our warehouse. This is usually up to 5 days after your order is placed.
Yes, please visit the product support section of the website for help with troubleshooting the issue.
To change any of your details, simply log into ‘my account’ found at the top right-hand side of our Canon Store homepage, click on the personal details section and update the information as needed.
To re-set your password, go to ‘Sign in’ at the top of our Canon store homepage, enter your email address where requested and click on the ‘I’ve forgotten my password’ link. We will email further instructions on how to re-set your password.
Please remember to check your junk folder, in case it ends up in there.
All Canon hardware products (see individual product descriptions for confirmation) purchased from the official Canon store are covered by a 2-year manufacturer’s guarantee (Canon European Warranty System: EWS), in addition to your legal guarantee.
For more information, please see point 9 of our Terms of Sale.
Customers should email: DataProtectionOfficer@canon-europe.com if they wish for their details to be removed from all Canon GDPR Requests.
