Understanding Your Invoice
This page gives you a comprehensive understanding of your invoice and addresses any frequently asked questions you might have regarding your bill.
For any enquiries and customer support requests, please contact our dedicated team.
For any enquiries and customer support requests, please contact our dedicated team.
Your Invoice Explained
The interactive invoice guide below consists of key information you may need such as specific charges, the breakdown of total amount due, and quantity counts. The guide will help you understand your bill and other information you may need.
Our invoices can have different layouts due to the variations of contract/service agreements or consumables purchase you have made. Below is an invoice video overview and some examples to give you a better understanding of your issued invoice:
Invoice Layout
Some of our invoices can have different layouts due to the variations of contract/service agreements or consumables purchases. Below are some examples to give you a better overview of your issued invoice:
Click here to see a consumables invoice.
Click here to see a one-off sales invoice.
Click here to see a one-off service invoice (customers and / or non-contractual products).
Click here to see a periodic contract invoice (rent and / or service).
Click here to see a periodic service invoice (variable)
Billing & Meter Readings
As a customer, it is important to us that you understand how our billing cycle works ahead of your invoice. Central to this cycle is your billing window. Your ‘billing window’ is the period prior to the scheduled invoicing date. Any meter readings received during this period will be used to calculate your invoice. This period is approximately 10 to 15 days.
There are two main ways to share your meter readings with us:
1. Automated readings: included in your eMaintenace agreement - Device Management Service (DMS) agreement. Please refer to your contract agreement.
2. Customer submission: your readings collected and submitted via email: meterreadings@cuk.canon.co.uk or our self-service portal.
We encourage you to submit your meter readings online using our self-serve portal. This helps record your latest readings as well as the date they were submitted. You can also provide your meter readings at any time without having to call or email us. If you don’t have an account yet, please register below.
2. Customer submission: your readings collected and submitted via email: meterreadings@cuk.canon.co.uk or our self-service portal.
We encourage you to submit your meter readings online using our self-serve portal. This helps record your latest readings as well as the date they were submitted. You can also provide your meter readings at any time without having to call or email us. If you don’t have an account yet, please register below.
Pay Your Bills Safely & Conveniently With Direct Debit
For effortless and punctual billing, we encourage direct debit as an easier and preferred method of payment. It's the simplest and most convenient way to ensure your payments are made on time, every time, for the products and services you buy from Canon. Some of the benefits to switch to direct debit are:
- Uninterrupted supply
- Payment terms extended from 30 days to 45
- Safe and secure transactions protected by Direct debit guarantee
Top Frequently Asked Questions about your invoice
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We have 4 indicators to show you how we calculated your bill through your meter readings:
- C = Customer – reading provided by the customer or via e-maintenance
- T = Technician – reading provided by a technician during a service visit
- E = Estimate – readings have been estimated as no customer or technician read has been provided
- F = Final – this reading would be the final reading taken from a machine on collection.
Please check your invoice with these indicators as a guide.
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You can find your billing window period on your invoice header page to help you understand how your bill was generated, please see the visual guide to learn more.
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This is a default set by Canon, however, if you prefer receiving a combined bill, please let your account manager know while signing your agreement.
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In most cases, your first bill will be usually higher due to the time the meter reading was collected (see question 1). You can sometimes get a pro rata bill on your first or second bill. For any query regarding your bill, please contact our dedicated support team.
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Acronyms or Article number sometimes refer to the product model number for your device while the serial number is a unique identifier for your device.
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Your invoice may have different attributes based on layout and colour. Each format helps you distinguish the type of contract/service agreement you have, as well as maintain brand integrity.
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Our dedicated service team can be reached on 0844 892 0844 for any service-related issues.
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Please email cc.queries@cuk.canon.co.uk and we will be able to send an electronic invoice straight to your inbox. You can also nominate multiple people in your organisation to receive a copy of the invoice and we will forward the email.
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Please contact our termination team via email terminations@cuk.canon.co.uk and we will arrange your request for you.
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To update our database with the right contact details or to update a PO number, Please see our key support contacts flyer that indicates which department to contact.