SERVICES

Inbound Information Processing

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Open the door to digital inbound business communications

Automate and integrate all of your inbound communication channels: any format, at any time, with full transparency and traceability.

Let Canon’s intelligent data classification solution manage both your physical and digital input channels. Fully managed classification, extraction and processing of information, plus mobile document capture, give you the opportunity to leverage the power of clever process automation, increasing efficiency and improving response times.

What we offer

Multi-Channel Advanced Capture

Intelligent document capture – including paper, email, web or mobile– to ensure a complete picture of individual customer communications.

Advanced Classification

Identify document types and understand both content and context through cognitive capture, with automated workflow or outbound communication triggers to improve customer response.

Validation Services

Ensure complete document and data accuracy, integrity and authenticity, with comprehensive automated matching against master data, according to business rules.

Analytics & Reporting

Enhance business performance through comprehensive reporting and value-added analytics, tracking what’s been received, who sent it and when, as well as volumetrics and trends.

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Capabilities

Recognition Intelligence

Highly accurate document recognition enables advanced automation rates and faster inbound communication processing.

Modular and scalable

Modular and scalable onboarding of your business processes, reducing costs with hybrid services and smart shoring options.

Flexible pricing

Adapt to variable inbound mail volumes with a flexible and scalable pay-as-you-go pricing model.

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Benefits

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Enable digital transformation

Profit from automation, data analysis and multi-channel capabilities.

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Improve customer experience

Automated processing enables faster and more accurate customer response.

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Boost efficiency, reduce costs

Process inbound mail more efficiently and eliminate manual processing costs.

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Full security and compliance

Keep pace with ever-changing regulations for complete data security.

Automate and streamline the intelligent capture and processing of incoming business documents.
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Related services and solutions

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Digital Mailroom

Work faster, cut costs and deliver even better customer service by processing mail more efficiently.

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Customer Communications Management Online

Adopt a customer-centric, cost-saving approach from a cloud-based platform.

Accelerate the capture and analysis of data with expert Business Services.

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