Customer Communications Management (CCM) Online is more than simply improving document production; it’s a step towards achieving a customer-centric, fully compliant and cost-saving approach to improve customer experience.
Integrating process and channel management can open up a new dialogue for your business communications. Move to a fully managed, cloud-hosted Service, and utilise Canon’s unique CCM Customer Application.
What we offer
Processing Service
Processing is streamlined by composing communications ready for the desired type of delivery, from the received customer data files.
Delivery Service
Readied files are available to be handed back to the customer for further processing, and/or delivery to their end user client.
Print & Mail Service
Spend more time concentrating on your core activities by outsourcing the production and delivery of print and mail to expert Canon teams.
E-mail Service
Fully-formatted communications go out to end user clients via e-mail, with tracking to collate reports on bounced emails.
Bounce to Print Service
Automatically ensure every communication gets through, with delivery of print-ready files if emails have bounced, or failed after several attempts.
Canon manages your received data which is processed, formatted into a communication output, and securely hosted in the cloud.
Skilled resources
Our staff are highly-skilled in turning data into personalised, targeted and compliant communications.
Cloud hosting
Secure remote access provides a CCM solution without costly licences or in-house specialists.
Benefits
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Cost savings
Eliminate the need for costly IT infrastructure or specialist resources.
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Improved customer experience
Consistent delivery of communications to end users, built in.
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Trend flexibility
Will be able to easily link to social media channels and integrate with new tech trends.
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Secure and compliant
Minimise compliancy risk by meeting European personal data regulations.
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Multi-channel delivery
Expand your delivery capabilities and save resource costs with a Customer Communications Management platform that’s managed by a single point of contact – on-premise and in the cloud.
New systems, such as Canon’s communication platform, are indispensable for retaining existing and new customers.
- Markus Stricker, Managing Director, MSP
Improving customer experience through digitisation
A multinational energy company had problems with out of control processes and lengthy turnaround times. Canon’s managed Customer Communications Service enabled the company to work more decisively and flexibly, resulting in over €1 million cost savings.
