Establishing Simplicity with Canon

Before enlisting Canon, Causeway Coast and Glens Borough Council was grappling with a multitude of operational challenges.

Feedback from users throughout the Council consistently highlighted the contrast in the quality and efficiency of their machines, creating a sense of inequality between the teams. The Council also found that due to age, their previous machines were difficult to source toner and parts for.

The council is now running a unified, cloud-based solution offered by Canon comprising of approximately 75 devices, and user feedback has been hugely positive. With the new suite of machines, employees are now able to print, scan, and access documents securely from wherever they are on Council property.

When the new solution was first implemented, Canon delivered comprehensive training to the Council’s IT department, equipping them with the knowledge and skills to efficiently self-serve. The training covered how to generate reports, customise controls, and achieve maximum efficiency from their new fleet of MFDs. Staff reported that the new machines were easy to use, and they were quickly able to benefit from new features – like the ability to scan and send documents as an email attachment, which increased efficiency on a department-wide scale.

This is a hugely beneficial change, as previously the range of providers and contracts meant the Council struggled to locate the right support when needed.