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My product is damaged

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Printer Shutdown Issue

Thank you for using Canon products.

Canon identified a problem in some inkjet printer models in which the printer would turn off immediately after it was turned on. This was resolved on June 7, 2022.

We take pride in the quality and performance of our products, and we offer our sincerest apologies to any customers who were inconvenienced by this.

The following models were affected -

MAXIFY iB4040	MAXIFY iB4050	MAXIFY MB2040	MAXIFY MB2050
MAXIFY MB2340	MAXIFY MB2350	MAXIFY MB5040	MAXIFY MB5050
MAXIFY MB5340	MAXIFY MB5350	PIXMA MG6640	PIXMA MG6650
PIXMA MG7540	PIXMA MG7550	PIXMA MX494	PIXMA MX495
PIXMA E484	PIXMA iP110

This occurred because the affected printers access a third-party server via the Internet when the printer is turned on. On and after May 30, the amount of the data returned from the third-party server was increased.

Accordingly, the printer could not process the data and then it turned off immediately after it was turned on. Depending on the models, the printer turned off and back on again repeatedly.

On June 7, 2022, the amount of data returned by the third-party server was changed to that the affected printer can process. As a result, the affected printers turn on and operate properly.

The firmware with the rectified control of data processing has been released in preparation for future changes of Internet environment.

It is recommended that the firmware of your printer be kept updated to the latest version.

The firmware of your printer can be updated via the network using the device itself, or by using the Updater tool which can be downloaded from the firmware tab for your product. Please select one of the methods to update the firmware for your product below.

Model	Firmware version	Option 1	Option 2
MAXIFY IB4050	4.020	Update firmware via network	Update firmware using Updater
MAXIFY IB4040	4.020	Update firmware via network	Update firmware using Updater
MAXIFY MB2050	4.010	Update firmware via network	Update firmware using Updater
MAXIFY MB2040	4.010	Update firmware via network	Update firmware using Updater
MAXIFY MB2350	4.010	Update firmware via network	Update firmware using Updater
MAXIFY MB2340	4.010	Update firmware via network	Update firmware using Updater
MAXIFY MB5050	4.010	Update firmware via network	Update firmware using Updater
MAXIFY MB5040	4.010	Update firmware via network	Update firmware using Updater
MAXIFY MB5350	4.010	Update firmware via network	Update firmware using Updater
MAXIFY MB5340	4.010	Update firmware via network	Update firmware using Updater
PIXMA MG6650	4.030	Update firmware via network	Update firmware using Updater
PIXMA MG6640	4.030	Update firmware via network	Update firmware using Updater
PIXMA MG7550	4.010	Update firmware via network	Update firmware using Updater
PIXMA MG7540	4.010	Update firmware via network	Update firmware using Updater
PIXMA MX495	4.040	Update firmware via network	Update firmware using Updater
PIXMA MX494	4.040	Update firmware via network	Update firmware using Updater
PIXMA E484	4.040	Update firmware via network	Update firmware using Updater
PIXMA iP110	4.030	Update firmware via network	Update firmware using Updater

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